Refund policy
You may return your order at your expense within 30 days of receipt for a refund or replacement. We aim to process returns within two working days of receipt. Please allow up to five working days for the credit to be reflected in your account. We recommend you return via a signed-for service, as we will only refund or replace the goods we receive.
Only goods that are unworn, unwashed, not embroidered, not bespoke and returned in pristine condition will be refunded or replaced. We reserve the right to offer a partial refund, or no refund at all, for returns that are not compliant. We reserve the right to charge a 20% restocking fee or £10, whichever is greater, for B2B buyers.
EU Customers — Right of Withdrawal
If you are based in the European Union, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This is your statutory cooling-off period under EU consumer protection law.
To exercise this right, please use the link below to submit your withdrawal request. You will be asked to confirm your name and order details. We will send you a confirmation by email once your request has been received.
Cancel my order (EU customers)
Refunds will be issued within 14 days of us receiving the returned goods. Return postage costs are your responsibility unless the item is faulty or incorrectly supplied. Please note that this right does not apply to embroidered items.
How to Return an Item
To return an item, please circle the products you are returning and use the return label provided on the packing slip included with your order. For exchanges, please circle the item and indicate the new size you would like to receive. Please note that you are responsible for the return or exchange postage costs.
Our returns address is:
Mirabella Workwear, Unit 1B Wingfield Court, Clay Cross, Derbyshire, United Kingdom, S45 9JA